Terms of service

Terms of Service

Overview

Welcome to Wooly Angel. The terms "we", "us" and "our" refer to Wooly Angel. Wooly Angel operates this website and online store to provide custom handmade keepsakes and related services.

By visiting, browsing, interacting with, or purchasing from our website, you agree to be bound by these Terms of Service, our Privacy Policy, Refund Policy, Shipping Policy, and any other policies referenced on our website. If you do not agree to these Terms, please do not use our website or purchase our products.

1. Store Information

Trade name: Wooly Angel
Company name: BLUE STAR TRADING LIMITED
Email: qilin229999@gmail.com
Phone number: +8613306355706
Business address: RM C, 6/F, WORLD TRUST TOWER, 50 STANLEY STREET, CENTRAL, Hong Kong

2. Products and Custom Handmade Nature

Wooly Angel products are custom handmade keepsakes created from customer-provided photos, markings, colors, and personalization details. Each item is made by hand, so small differences in color, texture, size, shape, expression, and finishing are normal and do not constitute defects.

Product photos, examples, descriptions, and measurements are provided for reference. The final handmade item may vary due to materials, lighting, display settings, and the individual nature of handcrafting.

3. Customer Responsibilities

You are responsible for providing accurate order information, shipping information, photos, customization details, and contact information. Delays may occur if the information needed to complete your order is missing, unclear, or inaccurate.

You confirm that any photos, text, names, or materials you provide do not infringe the rights of others and may be used by us to create your custom product.

4. Orders, Pricing, and Payment

Prices are shown on our website and may change from time to time. We reserve the right to correct errors in pricing, product information, or availability. An order is not accepted until payment has been successfully processed and we confirm the order.

5. Production Timeline

All Wooly Angel products are made to order. Order processing and handmade production usually takes 1-2 months after your order is confirmed and after we receive the required photos and details. Production timelines are estimates and may vary depending on order volume, customization complexity, holidays, or customer response time.

6. Shipping

After production is completed and your package is handed to the carrier, estimated delivery usually takes 7-15 business days depending on destination, carrier, customs clearance, holidays, weather, and local delivery conditions. Please review our Shipping Policy for more details.

7. Returns and Refunds

Because our products are custom handmade and personalized, returns, cancellations, and refunds are limited. Please review our Refund Policy before placing your order.

8. Intellectual Property

All website content, product images, text, branding, design elements, and other materials are owned by Wooly Angel or used with permission. You may not copy, reproduce, distribute, modify, or use our content without our written permission.

9. Prohibited Uses

You agree not to use our website or services for unlawful, fraudulent, abusive, harmful, or unauthorized purposes, including interfering with website security, violating intellectual property rights, submitting false information, or engaging in activity that harms our business or other users.

10. Third-Party Services

Our website may use third-party services for payments, shipping, analytics, applications, or other functions. Your use of these services may also be subject to the terms and policies of those third parties.

11. Accuracy of Information

We make reasonable efforts to keep website information accurate and updated, but we do not guarantee that all information is complete, current, or error-free. We may update, correct, or change information at any time.

12. Limitation of Liability

To the fullest extent permitted by law, Wooly Angel will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of our website, services, or products. Nothing in these Terms limits liability that cannot be limited under applicable law.

13. Indemnification

You agree to indemnify and hold Wooly Angel harmless from claims, damages, liabilities, costs, or expenses arising from your breach of these Terms, your misuse of our services, your violation of law, or your violation of third-party rights.

14. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region, without regard to conflict of law principles, unless otherwise required by applicable consumer protection laws.

15. Changes to These Terms

We may update or replace these Terms from time to time by posting the updated version on our website. Your continued use of our website after changes are posted means you accept the updated Terms.

16. Contact

If you have questions about these Terms, please contact us at qilin229999@gmail.com.